Refunds & payment support

Ask about a payment

Provide the order reference through the support form. Do not include full card information or security codes. A refund request does not itself mean a refund has been approved or completed.

Verified refund outcomes

Full refunds revoke the corresponding order’s entitlement. Remaining valid orders are recalculated rather than deleting the project immediately. Partial refunds and disputes require review. Existing downloaded files cannot be recalled.

Before real sales

The operator must publish approved refund eligibility, legal exceptions, contact details and provider rules for its actual market before real checkout is enabled. Local payment simulation makes no real charge.